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Shipping and Returns

WHOLESALE SHIPPING AND RETURNS

SHIPPING & RETURNS

Dispatch of Your Order

We aim to dispatch all orders in approximately 1 week from the receipt of your payment for the products. In rare circumstances where we have insufficient stock to fulfill your order, we will contact you immediately to give you an estimated time of dispatch and give you the option to either wait for the products to arrive or to refund you.

Delivery In Australia

Delivery for all wholesale purchases of products is charged at the live rates we have access to which are calculated at the time of order based on your location and order quantity.  We will present you with options for standard and express shipping, together with the cost for each option and you will be able to nominate the preferred shipping method for your order.

Standard Shipping: takes between 3 to 6 business days for metro areas and slightly longer for regional areas.

Express Shipping: via our express providers takes between 1 to 2 business days for metro areas and slightly longer for regional areas.

Once your products have been dispatched, we will provide you with tracking details for your shipment. You may then liaise with the nominated courier in relation to the specific date and time of delivery.

Shipping times may vary according to carrier volumes and any representations made as to estimated delivery times are subject to postal delays which are out of our control. Unfortunately we do not accept any liability for loss or damage suffered by anyone as a result of any such delays.

Delivery Internationally

We ship to most worldwide destinations, including the US, UK, Europe, Canada, the Middle East and Asia. International orders cannot be delivered to PO boxes. Please ensure your delivery address is a street address and a zip code and a contact phone number (including country code) are provided.

Delivery for all wholesale purchases of products is charged at the live rates we have access to which are calculated at the time of order based on Your location and order quantity.  We will present you with options for standard and express shipping and you will be able to nominate the shipping method for your order.

The timeframe for delivery varies significantly depending on where you are located in the world. Once your products have been dispatched, we will provide you with tracking details for your shipment which will provide an estimated date for delivery. You may then liaise with the nominated carrier in relation to the specific date and time of delivery.

Dispatch times may vary according to availability and any representations made as to indicative delivery times are subject to any delays resulting from postal delays or force majeure which is out of our control. Unfortunately we do not accept any liability for loss or damage suffered by anyone as a result of any such delays.

We are approved to ship our Nail Products according to Australian & International rules and regulations governing the carriage of Dangerous Goods but only via DHL Express.  If you wish to purchase a Nail Product, you will need to contact us directly at wholesale@beysis.com to manually process your order and shipment. 

International Taxes and Duties

As an Australian company shipping your products overseas, we are not responsible for any country, provisional, government, state and local sales tax, goods and services tax, value added tax, excise and similar levies and/or taxes and/or import duties applicable to your purchase in your home country. If you receive notice that additional local sales tax, goods and services tax, value added tax, excise or similar levies, taxes and/or import duties are applicable to your purchase, you will be responsible for payment of these. You shall indemnify and hold Us harmless from any liability resulting from Your failure to make timely payments of, or to pay any of, all such taxes and duties.

Incorrect or Incomplete Addresses

It is important that you double check your delivery address at checkout before placing the order for your products. Where you have provided an incorrect or incomplete delivery address for your order, we may charge a redelivery fee for each subsequent delivery attempt.

RETURNS AND EXCHANGES

Change of Mind

Please choose carefully as exchanges or refunds are normally not provided where you have simply changed your mind or accidentally made a wrong selection. The decision to offer a change of mind exchange or refund will be made at our sole discretion.

Faulty Products

We take the quality supply of our products to you seriously. Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If the products you receive are damaged or fail to be of acceptable quality, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you think that there is a defect with the products you have received, please let us know within two (2) days of receipt by contacting us at wholesale@beysis.com. Please include as many details as possible about the order and the problem with the products, including images of the defects.

In all other circumstances other than those imposed under Australian Consumer Law, we are not obliged to refund you for unwanted or unused products.  For the full details our your rights and our obligations, please see our Wholesale Terms and Conditions at https://wholesale.beysis.com/pages/terms-and-conditions/

How to Return Faulty Products

You are responsible for returning any faulty products to us. The returned products remain your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the products or packaging.

We recommend You use a postal service that insures you for the value of the products You are returning. Please send your returned products to:

BEYSIS RETURNS CENTRE
Suite 308 
50 Holt Street, Surry Hills NSW 2010

Processing Returns

For faulty products returned via post, these typically take between 2 to 7 business days to be received and processed at our warehouse. Once your return has been received at our warehouse, it will be assessed within 1 to 3 business days and we will contact you in writing to advise whether we will replace or refund you for your defective products.